AutoWave Refund Policy

Effective Date: January 1, 2025 | Last Updated: January 1, 2025

Quick Summary: We offer a 14-day money-back guarantee for all AutoWave subscriptions. If you're not satisfied with our AI-powered platform, we'll provide a full refund within 14 days of your initial purchase.

1. Refund Eligibility
✅ Eligible for Refund:
  • New Subscriptions: Full refund within 14 days of first purchase
  • Technical Issues: Service unavailable for more than 24 consecutive hours
  • Billing Errors: Incorrect charges or duplicate payments
  • Unsatisfactory Service: Platform doesn't meet advertised capabilities
❌ Not Eligible for Refund:
  • Requests made after 14 days from initial purchase
  • Subscription renewals (only initial purchases)
  • Credits already consumed through platform usage
  • Violations of our Terms of Service
  • Requests due to user error or misunderstanding of features
2. Refund Process
How to Request a Refund:
  1. Contact Support: Email us at support@autowave.pro
  2. Provide Information: Include your account email and reason for refund
  3. Review Process: We'll review your request within 2 business days
  4. Refund Processing: Approved refunds processed within 5-7 business days

Required Information for Refund Requests:

  • Account email address
  • Purchase date and transaction ID
  • Detailed reason for refund request
  • Any relevant screenshots or documentation
3. Refund Methods & Timeline
Refund Methods:
  • Credit Card: Refunded to original payment method
  • PayPal: Refunded to PayPal account
  • Apple Pay/Google Pay: Refunded through original payment method
  • Bank Transfer: Processed as bank credit (may take 7-10 business days)
Processing Timeline:
  • Request Review: 1-2 business days
  • Refund Processing: 3-5 business days
  • Bank Reflection: 5-10 business days (varies by bank)
4. Subscription-Specific Terms
Plus Plan ($15/month):
  • 14-day money-back guarantee on first purchase
  • Cancel anytime to avoid future charges
  • No refund for partial month usage after 14 days
Pro Plan ($169/month):
  • 14-day money-back guarantee on first purchase
  • Prorated refunds considered for technical issues
  • Priority support for refund requests
Free Plan:
  • No refunds applicable (free service)
  • Credit resets apply as per plan terms
5. Special Circumstances
Technical Issues:

If AutoWave experiences significant downtime or technical problems that prevent normal usage, we may offer:

  • Service credits for affected period
  • Extended subscription period
  • Full or partial refunds at our discretion
Billing Disputes:

For billing disputes or unauthorized charges:

  • Contact us immediately at support@autowave.pro
  • We'll investigate and resolve within 48 hours
  • Unauthorized charges will be refunded immediately
6. Contact Information

Need Help with a Refund?

Email: support@autowave.pro

Response Time: Within 24 hours

Business Hours: Monday - Friday, 9 AM - 6 PM UTC

Company: Botrex Technology

7. Policy Updates

This refund policy may be updated periodically. Changes will be posted on this page with an updated "Last Modified" date. Continued use of AutoWave after policy changes constitutes acceptance of the new terms.

Previous versions of this policy are available upon request.

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